POLICY
| CANCELLATION
• We have reserved time and space especially for you and require 24 hours notice for cancellation/rescheduling. If less than the required notice is given, we reserve the right to charge 100% for the full scheduled session.
• If for any reason Connie needs to reschedule or cancel an appointment, as much advance notice as possible will be given.
• A credit card or gift card is required to reserve appointments at our discretion.
 
| TARDINESS
• We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service.
• Clients who arrive late will be charged in full for their scheduled session, but will receive an abbreviated, pro-rated session. 
 
| MONETARY
• Connie accepts Visa, Master Card, Discover, American Express, Aesthetics by Connie gift cards, debit cards, cash and personal checks.
• A $25 fee will be assessed for returned checks.
• Aesthetics by Connie gift cards are not redeemable if reported as lost or stolen.
 
| GRATUITY
Our menu prices do not include gratuities.  If you feel that you received excellent service, an appropriate gratuity is greatly appreciated.
 
| PRICES
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and studio menu updated, please note that prices and services are subject to change at any time.
 
| TELEPHONE
Our telephone is often answered by a messaging system when we are with clients.  Please understand that your call is important to us and it will be returned in a timely manner.  Especially during the busy holiday seasons, your cooperation and patience is very much appreciated.  If you prefer, you may also use the Contact Us feature of our website.      
 
| CONFIDENTIALITY AND PRIVACY
• We do believe that every client has the right to privacy and confidentiality. The conversations you have with your therapist will remain confidential, as will your health history forms.
• Client lists and email lists are confidential. We do not share our client lists with outside companies.
 
| LOSS AND DAMAGE
Aesthetics by Connie shall not be responsible for any loss or damage of personal articles. Please keep all valuables away from the treatment area.
 
| ACCIDENTS OR INJURIES 
Aesthetics by Connie shall not be liable for any accident or injury suffered by individuals receiving treatments.
 
| PROMOTIONAL VOUCHERS
• Promotional vouchers may be used by new clients only. Clients are solely responsible for the quantity of purchased vouchers.
• 24 hr notice of cancellation/rescheduling is required or the voucher will be redeemed.
• Gratitude is based on the regular price.
 
| LIABILITY
Understand that withholding information from therapists may result in contraindications or skin irritation from treatments received. The skin care treatments you receive at Aesthetics by Connie are voluntary and you release Aesthetics by Connie from liability and assume full responsibility thereof.